Every piece is checked by our quality control before it leaves us.

If an item arrives with a defect, or does not match what you ordered — contact us and we will take care of it.

How to report

Call 054-9852877, write to Gilisstyleltd@gmail.com, or come to our showroom at HaYotsrim 14, Karmiel. Please have your order number and a photo of the item ready.

What happens next

We reply within 2 business days. If a manufacturing defect or a non-conformity is confirmed, we provide the remedy due under the law — repair where that is possible and reasonable, replacement, a price reduction, cancellation of the transaction, or a refund. A refund is issued within 14 days of the item reaching us, to the same payment method used.

When

We recommend contacting us within 14 days of receiving your order, so we can handle it quickly. This does not affect your rights in respect of a latent defect discovered at a later stage.

What is covered

Manufacturing defects, and any non-conformity between the item delivered and the item ordered.

What is not covered

Reasonable wear and tear, and damage caused after delivery as a result of use, washing, drying or ironing contrary to the care instructions on the product label.

Return shipping

If the item is defective, the cost of returning it to us is on us.

Full details: clause 7 of our Terms of Service.